Shipping and Payment

Shipping Policy

Depending on the weight and final location, our shipping costs change. The total freight charges will be shown at checkout depending on the products you have chosen and the country they are going to. Free shipping promotions do not apply to foreign purchases unless specifically stated to do so. Through DHL, we provide quick, dependable shipment.
For the ultimate delivery of your goods, DHL may additionally work with regional carriers in several nations.
Important information about international shipping:
There are many laws, rules, and limitations that are country-specific that may affect both our ability to ship your item and your ability to receive it.
We advise you to speak with your customs office to learn about any rules and limitations that could be put on the things you are purchasing.
Based on regional rules, customs may postpone your order or outright refuse it from being delivered. Additionally, your item could not be delivered, customs might quarantine it or send it back to us after an inspection, and you might have to pay larger import charges or tariffs than you anticipated.
Your purchase may be subject to applicable customs, tariffs, and municipal taxes, all of which are your responsibility.
We cannot predict or estimate the levies, tariffs, and taxes that may be imposed on your order due to country-specific factors. You should learn about, comprehend, and pay these fees when they are assessed.
None of these further costs are included in our rates. These charges are established by a local customs office, and we are not liable for any costs that may be incurred.
Some items are prohibited or illegal in some nations. To make sure the things you are delivering are legal and will not need extra licenses to receive, kindly verify with your local authorities. It is highly advised to verify with local authorities for the most recent and accurate list of things since restrictions on certain items might sometimes change.

International customer addresses

Please make sure your overseas address information is accurate and includes a phone number for the delivery provider to contact you should there be a problem in transit to prevent lengthy delays in the delivery of your product or if a box is returned to us.

International tracking information

We provide tracking data for shipments going abroad. Once our fulfillment center has processed and sent your item, you will get a shipment confirmation. If the delivery of your package is taking a long time, kindly send us an email at info@suaway.com.
To learn why the delivery was delayed, we will trace the shipment with the courier.
Please contact customer service at info@suaway.com about any lost or damaged shipments.

Ordering

Doing business with us is simple. Anytime, wherever, you may place an order in our safe online shop, and we will send it as soon as we do. When your order ships, we will get in touch with you to let you know more.

Payment and Pricing

We accept PayPal, cryptocurrency, credit cards, and bank transfers. The more you purchase, the more you save since we provide both retail and volume savings. For significant bulk savings, just email us. To reach us, click here or email info@suaway.com.

Privacy and Security

Online orders are submitted using industry-leading 256-bit SSL (Secure Socket Layer) encryption technology, which secures and safeguards the information. All information provided to us while making an order is kept strictly private and confidential. Your personal information and use data are not disclosed to any other third parties. We take great care to safeguard and respect your privacy since it is our top concern.

Check Your Orders

You will be given the choice to either create or log into an account throughout your transaction. You may access your order history, keep track of current orders, and change your account details by creating an account, which is optional. You may still make an order even if you decide not to register as a customer.

Returns and Replacements

We do not accept returns due to laws governing the selling of our items. However, if your product was inadvertently misdelivered or you got the incorrect item, do get in touch with us right away so that we can help. Your initial order will be replaced, according to your request.

Satisfaction Guaranteed

We are dedicated to providing exceptional quality and service, and we cordially encourage you to get in touch with us if you have any inquiries or worries.